Dr Frans Swanepoel – Privacy Policy

Last Updated: December 2025

At Dr Frans Swanepoel, we value and respect the privacy of our patients and website visitors. This Privacy Policy describes how we collect, use, store, and protect your personal information when you visit our website or interact with our services. By using our website or submitting personal information, you agree to this Privacy Policy under the Protection of Personal Information Act 4 of 2013 (POPIA).

1. What information we collect

1.1 Information you provide directly

We may collect the following personal information if you contact us, request an appointment or service, or complete an online form:

  • Full name

  • Email address

  • Phone number

  • Physical address (if relevant for correspondence)

  • Medical or treatmentrelated information you voluntarily provide

  • Details submitted via contact, appointment, or enquiry forms

1.2 Automatically collected information

When you visit our website, we may collect:

  • IP address, browser type and version, device type and operating system

  • Date/time of website access, pages visited, time spent on the site

  • Cookie or analytics data (see “Cookies” below)

2. Use of your information

We may use the personal information we collect to:

  • Respond to enquiries or requests for appointments/services

  • Provide and manage medical or healthcare services, treatments, followups as requested

  • Contact you regarding your appointments, treatments, or related communications

  • Maintain internal records and comply with applicable laws/medical regulations

  • Improve our website, services and patient communication

  • Send administrative communications (e.g. appointment reminders) or servicerelated notices when required

We will only send marketing or promotional communications if you explicitly consent to receive them.

3. Cookies and website analytics

Our website may use cookies or similar technologies to:

  • Improve user experience and site functionality

  • Analyse how visitors use the site (traffic, behaviour, performance)

  • Remember preferences or session information

You can disable cookies via your browser settings. However, this may affect website functionality.

4. Sharing and disclosure of information

We do not sell your personal information. We may disclose or share your information only in the following circumstances:

  • With medical staff or service providers involved in your treatment (with your consent)

  • With thirdparty service providers assisting us in operations (e.g. hosting, IT support), under confidentiality agreements

  • To comply with legal or regulatory obligations, or if required by law (e.g. medical board, audits)

  • In the event of a merger, sale or restructuring of our practice — only if necessary, and under appropriate confidentiality safeguards

5. Data security and retention

We implement reasonable technical and organisational safeguards to protect your data from loss, unauthorised access, disclosure or misuse. Data is stored in secure systems and access is restricted to authorised personnel only.

We retain your personal and medical information only for as long as required to fulfil the purpose for which it was collected, for legal or regulatory compliance, or for historical/medical recordkeeping as required by applicable health regulations.

6. Your rights under POPIA / dataprotection rights

You have the right to:

  • Request access to any personal information we hold about you

  • Request correction or updating of inaccurate personal information

  • Request deletion or anonymisation of personal information (where legally permitted)

  • Object to certain processing of your personal information (e.g. marketing communications)

  • Withdraw consent at any time for uses requiring consent

  • Lodge a complaint if you believe we have violated your privacy rights

Requests should be submitted via the contact details below.

7. Changes to this Privacy Policy

We may amend this Privacy Policy from time to time. The updated version will be posted on this website, with its “Last Updated” date reflecting the revision.

8. Contact information

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your dataprotection rights, please contact:

Dr Frans Swanepoel
Website: https://drfransswanepoel.co.za
Email: [Insert Contact Email]
Phone: [Insert Contact Phone]